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Returns, Refunds & Exchanges Policy

We are committed to ensuring that your experience on firetruckparts.com meets your highest expectations. 

Please call or email us to initiate the return process.

We will not accept any item back without a Return Authorization(RA#) number issued by firetruckparts.com.

 

E-mail: sales@firetruckparts.com

Phone: (855) 477-9635

 

Frequently Asked Questions(FAQs)

How long do I have to return my purchase?

30 days from date of purchase

Who pays shipping?

  • You pay the shipping costs back to firetruckparts.com regardless of the reason for return.
  • If the item is found to be Defective, Misrepresented or Shipped in Error; firetruckparts.com will issue a credit to your credit card in the amount of the original shipping cost.
     

What are my Refund options?

  1. Get your money back1,2,3,4
  2. Get an exchange5

NOTES

  1. 1:  All items must be returned for inspection by either firetruckparts.com or the original manufacturer before credit can be issued.
  2. 2:  Non-defective merchandise returns are subject to a 25% Re-Stocking fee.
  3. 3:  Defective, Misrepresented or Items shipped in error will be credited back at 100% of the purchase price(including shipping).
  4. 4:  All refunds will be in the form of a credit to the credit card used to make the initial purchase.
  5. 5:  firetruckparts.com will do our best to provide you with an identical item in exchange. In the event  that an identical item is not available, we will do our best to work with you to find an alternative or issue you a refund.

 

RETURN ADDRESS:

RA#:

firetruckparts.com

44 Mountain Avenue

Nesquehoning, PA 18240